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Technical support and knowledge base

Whether you need help in setting up your email accounts, want to know about web servers or need to get in touch with our support teams, you’ll find our support pages should help you out.

E-mail

How to set up E-mail

Your email accounts can be set up and accessed in two ways. Firstly they can be set up on you local machine via an application such as Microsoft Outlook or Thunderbird using a "POP3" connection, and secondly via a Webmail interface which allows you to check your mail from any browser anywhere in the world.

To set up your e-mail on your iPhone / iPad click here.

In order to set up and access your email accounts please follow the instructions below:

Your mail server will be either mail.webcreationuk.com or mail2.webcreationuk.com, please consult the e-mail sent to you when your account was originally set up.

Setting up your account on your local machine

In order to do this you will need the following details:

  • POP3 server: mail.webcreationuk.com or mail2.webcreationuk.com
  • SMTP server: mail.webcreationuk.com or mail2.webcreationuk.com

In the case of the SMTP server, depending on the ISP that you connect to the internet with this can in some cases change. For example if you connect via Orange then you must use the Orange SMTP server which is smtp.wanadoo.co.uk

Username: the FULL email address you are setting up (for example, info@yourdomain.com )

Password: The password assigned to you by our team when you requested the email account

You should activate the check box for "my outgoing server requires authentication" from the Properties / More Settings area of your new account

Accessing your email accounts via Webmail
Once an account has been created, you can also access it via your browser. Emails that are sent to you are stored here first. If you also have the account set up on your local machine, when you "send and receive" all the emails in your Inbox will be removed from the Webmail account and delivered to your local machine.

  • Visit http://mail.webcreationuk.com
    or http://mail2.webcreationuk.com
  • Name: the FULL email address you wish to access (e.g. info@yourdomain.com)
  • Password: the password assigned to you by our team when you requested the email account.
  • Once logged in you should enter your personal details, and then the account is ready to use.

Useful Links
If you require further assistance when setting up your email accounts on your local machine, the following links will help:

Outlook

Thunderbird

iPhone / iPad

Changing Your Password

If you have forgotten your password or wish to change it, please contact us via our helpdesk system.

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